Explore My Professional Resume & Industry Credentials
15+ Years of Experience | Telecom Ops Manager | AI & Automation | SEO Marketing Expert | Business Development | CRM & Web Development | Project Management | Remote Recruitment | IT & Network Management | VoIP Engineering | Business Analyst
Discover my professional journey mapped across diverse roles—from IT and VoIP to CRM and AI. This resume details a chronological timeline of my career, showcasing key projects, certifications like ITIL and AI strategy accreditations, and significant achievements such as revenue growth and successful technology deployments. Whether you’re a recruiter, client, or collaborator, explore the credentials and milestones that define my commitment to digital transformation.
Professional Summary
I bring over 15 years of experience in telecommunications, IT, digital marketing, business development, and operations. I have played a pivotal role in scaling businesses, implementing strategic initiatives, and driving revenue growth. I excel at managing large-scale projects, streamlining business operations, optimizing digital marketing strategies, and leading technical teams. Passionate about leveraging my expertise to drive innovation and efficiency, I am a strong leader with deep expertise in CRM development, cloud computing, business analysis, and compliance. I take a 360-degree approach to delivering technology-driven business solutions that make an impact.
Key Areas of Expertise
✅Business Growth & Digital Transformation
Leveraged AI-driven strategies and automated workflows to scale telecom operations from a single employee to 21+ staff, increasing revenue by 40% over four years.
✅ Customer Success
Achieved a 99.5% client retention rate by implementing robust CRM solutions, automated ticketing systems, and consistently delivering superior customer service.
✅ SEO & Digital Marketing
Increased website traffic by 400% and generated high-quality leads through targeted SEO, content marketing campaigns, and strategic digital outreach.
✅ Technology Leadership (VoIP & Telecommunication / Telecom SaaS)
Led 40+ successful technology integrations—spanning VoIP deployments, cloud-based telephony, and SaaS solutions—resulting in greater operational efficiency and scalability.
✅ CRM Development & Optimization
Developed and refined customized CRM platforms that streamlined business processes, reduced manual workloads by 15+ hours weekly, and boosted customer engagement.
✅ Business Operations Management
Optimized end-to-end processes—covering sales, support, and finance—resulting in a 20% productivity increase across remote and on-site teams.
✅ Lead Generation
Implemented strategic lead funnels and digital tools that improved conversion rates by 30%, capturing and nurturing high-value prospects more effectively.
✅ IT & Cybersecurity
Spearheaded cybersecurity initiatives that strengthened data protection and network reliability, ultimately achieving NAQ Cyber Essentials certification.
✅ Compliance & Regulatory Advisory
Guided operational teams to maintain industry standards and mitigate risks, successfully passing multiple telecom compliance audits and security assessments.
✅ Business Analysis & Insights
Provided data-driven recommendations for growth and process improvements, reducing operational bottlenecks and enhancing profitability.
✅ Video & Multimedia Content Creation
Produced high-impact video and multimedia marketing materials, increasing user engagement and brand visibility across multiple platforms.
✅ SMS Integration & System Management
Implemented automated messaging services and real-time analytics, cutting manual follow-up time in half and boosting client responsiveness.
✅ Remote Recruitment & Technical Training
Built and managed high-performing remote teams; improved onboarding efficiency by 25% and raised overall employee retention to 99%.
✅ Web Design, Development & Hosting
Designed user-focused websites with reliable hosting infrastructure, enhancing site speed by 90% and improving the user experience, brand image, and conversion rates.
✅ AI & Business Automation
Introduced machine learning models to automate routine tasks, significantly shortening turnaround times and accelerating product/service delivery.
Key Highlights & Achievement
🌟
Business Growth
Scaled a telecom business from 1 to 21 employees, increasing revenue by 40% within 4 years.
📊
Customer Success
Achieved a 99.5% customer retention rate through CRM automation, ticketing systems, and superior customer service.
🌐
SEO & Digital Marketing
Increased website traffic by 400%, improving online visibility and lead generation.
💡
Technology Leadership
Led 40+ technology integration projects, including CRM systems, cloud solutions, VoIP platforms, and cybersecurity initiatives.
🤝
Recruitment & Talent Management
Hired and trained top remote professionals, boosting productivity by 20% within six months.
🛡️
Regulatory & Security Compliance
Spearheaded compliance projects, achieving NAQ Cyber Essentials certification for IT security.
Professional Experience
AI & Digital Transformation Consultant – BhavPro
AI Innovator | Digital Transformation Strategist | Automation & Process Optimization Expert | Business Growth Catalyst
📍 March 2025 – Present | Remote & Global Clients | Freelance Consultant
Leveraging over 15 years of extensive experience in telecommunications, digital marketing, CRM development, and IT management, I have established BhavPro, my consultancy brand dedicated to AI integration and digital transformation. My services empower businesses to optimize operations, streamline processes, and achieve sustainable growth through cutting-edge technology and innovative solutions.
Key Responsibilities & Focus Areas:
- AI & Automation Solutions: Developing strategies and implementing AI-driven tools for enhanced operational efficiency, productivity, and customer engagement.
- CRM Development: Customized CRM implementations to streamline workflows, improve customer management, and automate routine processes.
- Digital Marketing & SEO: Enhancing online visibility, significantly increasing website traffic, and optimizing lead generation through targeted SEO and comprehensive digital marketing strategies.
- VoIP & Telecom Systems: Designing robust VoIP solutions, managing cloud-based telecom integrations, and optimizing telecommunication infrastructures.
- Web Design, Development & Hosting: Providing comprehensive web solutions, from design and development to reliable hosting services, enhancing online presence and functionality.
- Project & Operations Management: Overseeing end-to-end project lifecycle management, ensuring efficient execution, resource allocation, and measurable outcomes.
- Cybersecurity & Compliance: Implementing security frameworks and compliance protocols to safeguard business operations and data integrity.
- Remote Workforce Development: Specializing in remote recruitment strategies, training programs, and virtual onboarding frameworks to enhance remote team productivity and engagement.
Project Experiences:
🌐Telecom Website: bhavpro.com
👔 Role & Contribution: Designed & developed the website using WordPress
Telecommunications Ops Manager – The VoIP Shop
Telecom & IT Business Leader | Digital Transformation Expert | CRM & Cloud Solutions | Business Growth Strategist
📍 2010 – Feb 2025 | Leicester
With over 15 years of experience in telecommunications, IT, digital marketing, business development, and operations, I have played a pivotal role in scaling businesses, implementing strategic initiatives, and driving revenue growth. Adept at managing large-scale projects, streamlining business operations, optimizing digital marketing strategies, and leading technical teams, I am passionate about leveraging my expertise to drive innovation and efficiency. A strong leader with deep expertise in CRM development, cloud computing, Business Analysis Intern, and compliance, I bring a 360-degree approach to technology-driven business solutions.
Operations Management
- Managed daily telecom operations, ensuring workflow optimization and productivity.
- Led customer support, sales, and technical teams to improve satisfaction and revenue.
- Developed operational policies, IT procedures, and business strategies.
- Spearheaded telecom system installations, VoIP network maintenance, and security.
Business Development
- Executed strategic planning, competitive analysis, and market research.
- Implemented CRM, billing solutions, and cloud infrastructure for business growth.
- Led customer engagement, technology integration, and talent management.
- Achieved 40% annual growth in lead generation and revenue expansion.
Project Management
- Deployed telecom solutions including BT IPVS, Hosted UC, SIP Trunking, Microsoft Teams, and 3CX.
- Led CRM and billing system integration to streamline processes.
- Managed cybersecurity, cloud PBX, and mobile connectivity projects.
- Oversaw channel partnerships with BT, Giacom, Vodafone, Gamma, Wavenet, and Tata Communications.
Business Process Improvement
- Implemented CRM, ticketing systems, automated workflows, and internal documentation.
- Designed process flowcharts, BPMN diagrams, and optimized telecom order processing.
- Achieved 99.5% customer retention rate through service improvements.
Remote Recruitment & Talent Acquisition
- Recruited VoIP Engineers, Digital Marketers, CRM Developers, and Billing Administrators.
- Achieved a 95% post-training retention rate, reducing hiring costs by 15%.
- Designed remote onboarding strategies, improving hiring efficiency by 25%.
IT & Network Management
- Led IT security, endpoint protection, user access management, and cybersecurity compliance.
- Managed VoIP, PBX, SIP, cloud platforms, and telecom network architecture.
- Ensured NAQ Security compliance and executed risk assessments.
Customer Service & Digital Growth
- Implemented CRM-based customer support, automation, and multi-channel service solutions.
- Increased website traffic from 25K to 120K/month through SEO & digital marketing.
- Improved CSAT scores, first contact resolution, and support efficiency.
🏆 Key Achievements
✔ Scaled company from 1 to 21 employees and revenue growth by 40% within 4 years.
✔ Increased lead generation by 300%, achieving sustained annual growth.
✔ Led strategic business expansion through technology, partnerships, and digital marketing.
Digital Marketing Manager & Web Developer – The VoIP Shop
📈 Strategic Leader | Growth-Driven Marketer | Technical Innovator
📍 2017 – Feb 2025 | Leicester
A highly motivated and results-oriented professional with a strong blend of digital marketing expertise and web development proficiency. Demonstrated success in driving business growth, optimizing online presence, and implementing cutting-edge web technologies to enhance customer experience and company profitability.
🏆 Key Achievements & Impact:
✅ Traffic & Lead Generation
- Increased website traffic by 400% through advanced SEO strategies, high-quality content marketing, and Google Ads.
- Achieved a 300% rise in lead generation, sustaining a 40% annual growth rate in inbound leads.
✅ Brand Visibility & Engagement
- Boosted social media following by 50% and engagement by 60%, strengthening brand awareness.
- Developed and executed viral social media campaigns across LinkedIn, Facebook, and Instagram.
✅ Conversion Rate & Customer Acquisition
- Designed and launched high-converting landing pages, leading to a 45% increase in conversion rates.
- Successfully reduced customer acquisition costs by 25% through data-driven marketing
✅ Email & Marketing Automation Success
- Launched targeted email marketing campaigns with 70% open rates and 60% click-through rates, generating 75+ high-quality leads.
- Developed automated CRM workflows, improving customer segmentation and personalized outreach.
✅ Website & Performance Optimization
- Revamped the company website, improving UI/UX design, navigation, and accessibility.
- Boosted website speed by 90%, enhancing SEO rankings and user satisfaction.
- Migrated the site to a new CMS, streamlining content updates and reducing bounce rates.
✅ Technical Web Development & Innovation
- Developed and maintained custom web applications, automating internal workflows and improving productivity.
- Implemented responsive web design and accessibility features, ensuring seamless multi-device compatibility.
- Integrated Google Analytics, SEMrush, and Ahrefs for real-time performance tracking and reporting.
✅ Data-Driven Strategy & Competitive Analysis
- Conducted market research and competitor analysis, optimizing digital campaigns for maximum ROI.
- Created a real-time dashboard reporting system, enabling data-driven decision-making across teams.
✅ Business Growth & Revenue Contribution
- Contributed to 40% annual revenue growth, expanding the company’s market share and customer base.
- Spearheaded strategic digital transformations, enhancing sales funnel efficiency and customer retention rates.
📌Project Experiences:
🌐 Telecom Website: .thevoipshop.co.uk
👔 Role: Digital Marketing Manager & Lead CSM Developer
🌐 CRM for Telephone System Website: .thevoipshop.online
👔 Role: CRM Development Manager
🌐 3CX Phone System Website: .hostedpbxphonesystem.co.uk
👔 Role: Lead Developer
🌐 Microsoft Team Phone System Website: .microsoftteamsphonesystem.co.uk
👔 Role: Lead Developer
🌐 Telephone Compare Website: .comparephonesystems.co.uk
👔 Role: Lead Developer
🌐 Mobile SIM Website: .thevoipshop.site
👔 Role: Lead Developer
🛠 Technical Skills & Tools:
Programming & Development
🛠 PHP & MySQL | WordPress & CMS | HTML, CSS, Bootstrap | JavaScript, jQuery, JSON
🛠 Python | SAAS Development | Amazon AWS | cPanel & Plesk
SEO & Digital Marketing
📈 Google SEO Optimization (On-Page & Off-Page) | Google Local SEO & Google My Business
📈 Google Analytics & Google Search Console | Google Ads & Keyword Research
📈 Facebook Ads & Instagram Ads | SEMrush & Ahrefs
Design & Automation
🛠 Photoshop | CRM Systems | Zapier (Workflow Automation)
🛠 Buffer (social media 🛠 Scheduling)
Senior CRM Development Manager – The VoIP Shop
💡CRM Development Manager | Process Automation Expert | Business Intelligence Strategist
📍 2017 – Feb 2025 | Leicester
Highly motivated and results-oriented CRM Development Manager with over 8 years of expertise in the telecom industry. Specialized in designing, developing, and implementing robust CRM systems that streamline operations, enhance productivity, and improve efficiency. Proven track record in managing multiple modules, ensuring seamless system evolution to meet dynamic business needs. Technical expertise paired with strategic thinking to drive business growth and innovation.
🏆 Key Achievements & Skills:
✅CRM System Development: Architected and implemented a comprehensive, fully automated CRM tailored for the telecom industry.
✅ Process Automation: Led CRM workflow automation, reducing manual intervention by 40% and improving turnaround times.
✅ Strategic Growth & Scalability: Scaled CRM to support 21+ employees, contributing to a 40% revenue increase in 4 years.
✅ Business Intelligence & Reporting: Built real-time dashboards and reporting modules for data-driven decision-making.
✅ Customer Management & Retention: Developed customer modules for Phone Systems, Broadband, SIMs, and Leased Lines, ensuring a 99.5% client retention rate.
✅ Sales & Lead Optimization: Integrated lead management tools, web analytics, and sales pipeline automation, resulting in a 300% increase in lead generation.
✅ Billing & Order Processing: Optimized billing workflows, ensuring seamless order provisioning and automated invoicing.
✅ Security & Compliance: Implemented advanced IP security protocols, user access management, and compliance controls.
Core Responsibilities & Expertise:
- CRM Architecture & Development: Designed a custom-built telecom CRM with multi-module integration.
- Dashboard & Business Insights: Engineered dynamic dashboards providing real-time data analytics.
- Order Management & Billing: Developed and automated order, billing, and invoicing processes.
- Leads & Sales Pipeline Management: Integrated website leads, web analytics, and sales tracking.
- Customer Service & Ticketing: Built and managed ticketing systems with multi-inbox support.
- Provisioning & Activation: Automated provisioning, number porting, and service activations.
- Stock & Inventory Management: Designed a CRM-linked stock management system for tracking resources.
- Task & Staff Management: Developed staff scheduling tools, holiday dashboards, and reporting systems.
- Security & Access Control: Implemented user role-based access, module restrictions, and dynamic permissions.
- Data Import/Export & Automation: Facilitated seamless data migration, API integrations, and process automation.
- Internal Communication System: Created a CRM-integrated chat module for team collaboration.
🏆 Key Project Experience & Achievements:
🌐 CRM for Telecom Industry Website:. thevoipshop.online
👔Role: Senior CRM Development Manager
- Successfully built, deployed, and optimized a fully integrated CRM system for telecom operations.
- Achieved a 60% reduction in operational inefficiencies through workflow automation.
- Enabled seamless integration with VoIP platforms, billing systems, and customer databases.
Business Analyst – The VoIP Shop & London School of Informatics
📈 Business Analyst | Process Optimizer | Digital Transformation Strategist
📍2023– Feb 2025 | Leicester & London
As a Business Analysis Intern, I gained hands-on experience in business process optimization, CRM implementation, project management, and strategic planning. My role involved analyzing, streamlining, and enhancing operational workflows, enabling improved efficiency, growth, and system integrations. Additionally, I trained in SAP ERP systems, where I contributed to multi-country operational solutions tailored to business needs.
🏆 Key Skills & Achievements:
Business Process Optimization & Strategy Execution
- Process Streamlining: Improved task board management for better project oversight by lead teams and stakeholders.
- Actionable Growth & Scale-up Plans: Developed and executed marketing strategies that enhanced business reach and scalability.
- Operational Efficiency Enhancement: Designed strategic action and execution plans, ensuring smooth and structured business operations.
CRM & Technology Implementation
- Enhanced CRM System Utilization: Successfully integrated and optimized CRM modules (Projects, SMS Systems, Templates) to improve productivity and workflow automation.
- Implemented Effective Business Tools: Researched and deployed new automation tools to enhance business processes and operational efficiency.
📌 Impact & Contributions
✅ Increased operational efficiency by optimizing task workflows and project management strategies.
✅ Enhanced CRM adoption, reducing manual workloads and improving team collaboration.
✅ Developed scalable business models, contributing to process standardization and growth initiatives.
Senior VoIP Engineer – The VoIP Shop
💡 Senior VoIP Engineer | VoIP Infrastructure Architect | Network Optimization & Process Automation Specialist
📍 2017 – Feb 2025 | Leicester
A highly skilled Senior VoIP Engineer with a decade of expertise in designing, implementing, and maintaining scalable, high-performance VoIP solutions. Played a pivotal role in driving the growth of TheVoIPShop from a small-scale operation to a full-fledged VoIP service provider, supporting over 7,000 users and 8,000 devices.
🏆 Key Achievements & Impact:
- Led the design and implementation of enterprise VoIP networks, ensuring 99.99% uptime and seamless connectivity for business clients.
- Optimized VoIP performance, reducing call drops by 30% and improving overall call quality through QoS and routing enhancements.
- Developed and standardized Cisco Unified Communications deployment strategies, improving deployment efficiency by 40%.
- Expanded company VoIP offerings, integrating cloud-based platforms like Cisco BroadSoft, WebEx, 3CX Hosted Cloud, and Microsoft Teams Phone System to meet diverse customer needs.
- Built and managed training & demo labs, enhancing team skills and customer experience with hands-on solutions.
- Implemented advanced troubleshooting frameworks, reducing VoIP network downtime by 50% through proactive monitoring and automated diagnostics.
- Led cross-functional collaboration, working closely with sales, customer support, and development teams to enhance service delivery.
🛠 Technical Expertise & Tools
- VoIP Platforms & Systems:
Cisco BroadSoft Cloud | Cisco WebEx Cloud | 3CX Hosted Cloud | Microsoft Teams Phone System
BT Inbound Architect | Gamma Cloud PBX | Connex-One Call Centre | Asterisk FreePBX
Grandstream UCM Series PBX | Yeastar UCM Series Cloud and PBX | DIDWW Numbers & PBX - VoIP Analysis & Optimization Tools:
🔹 Wireshark (VoIP Packet Analysis) | Empirix-E-XMS (VoIP Quality Testing)
🔹 Palladion & Cisco BroadCloud Service Assurance (VoIP Performance Monitoring) - Networking & Routing Expertise:
🛠 TCP/IP Routing | SIP Trunking & VoIP Optimization | QoS (Quality of Service) Management
🛠 Routing & Switching | Multicast Network Development | Firewall & Security Configurations
📌 Leadership & Strategic Contributions
- Served as Lead Technical Engineer, mentoring junior engineers and supporting large-scale VoIP deployments.
- Developed VoIP best practices & documentation, ensuring streamlined processes and reduced troubleshooting time by 35%.
- Drove business growth, enabling TheVoIPShop to scale from a single-employee startup to a team of 21, achieving 40% revenue growth within four years.
Technical Skills & Tools
I bring a unique combination of technical expertise and business acumen to help your organization thrive.
Programming & Web Development
VoIP & Telecom Systems
Digital Marketing & SEO
CRM & Business Systems
Project Highlights
I bring a unique combination of technical expertise and business acumen to help your organization thrive.
The VoIP Shop Website
.thevoipshop.co.uk
Digital Marketing
Lead CSM Developer
Designed and launched a telecom website, increasing conversion rates by 45% and improving user experience.
Telecom CRM System
.thevoipshop.online
CRM Development
Process Automation
Developed a custom CRM system for telecom operations, automating workflows and reducing operational inefficiencies by 60%.
3CX Phone System Website
.hostedpbxphonesystem.co.uk
Senior Lead Developer
SEO Specialist
Designed and launched a telecom website, increasing conversion rates by 45% and improving user experience.
MS Teams Phone System Site
.microsoftteamsphonesystem.co.uk
Senior Lead Developer
UI/UX Designer
Created a dedicated website for Microsoft Teams Phone System solutions, focusing on user experience and conversion optimization.
Phone System Comparison
.comparephonesystems.co.uk
Senior Lead Developer
Comparison Tool
Developed an interactive platform for comparing different telephone systems, helping users make informed decisions.
Mobile SIM Site
.thevoipshop.site
Senior Lead Developer
Mobile Solutions
Created a specialized website for mobile SIM solutions, integrating ordering systems and real-time service management.
Education & Certifications
I bring a unique combination of technical expertise and business acumen to help your organization thrive.
🎓 Education
📜 Networking, Computer & Information Sciences
London College of Excellence, UK
2006 – 2009
📜 Bachelor of Computer Applications (BCA)
Saurashtra University, India
2003 – 2006
📜 Bachelor of Commerce (BCom)
Government Higher Secondary School, India
2001 – 2003
📜 Certifications
🛡️ 3CX Basic Phone System Certification
🛡️ NAQ Cyber Essentials Certification
🛡️ Forcepomt Cyber Essentials Certification
✨Interests & Activities
🔍 Technology Research
🤖 Automation
🔒 Cybersecurity
📡 Telecom Forums
🏏 Cricket
💪 Fitness